QUALITY GUARANTEE

During the day, we deliver hundreds of flowers to every corner of Ukraine. Our flowers continue to make people smile every day. We are pleased to be able to see happiness and satisfaction on the faces of our customers with the flower arrangements and bouquets we have prepared.

Your satisfaction is our first priority. We ensure that our customers receive quality and beautiful flowers. We check the delivery process of our flowers at the field of the local producers who are transforming them to bouquets.

Thanks to our relationships with local florists, we care whether you are satisfied with our quality flower delivery process, and we give you the opportunity to provide a return. If your flower does not meet your expectations, you can contact us for 24 hours.

ORDER EXCHANGE WARRANTY

Your flower is prepared in 1 hour after your order.  The mails taken within 1 hour will be considered. If you do not contact within 1 hour, we are not able to change the flowers.

You can make an order change before your flower is prepared. Just send an e-mail to info@sendandsmile.com so that you can change your flowers.

MONEY BACK GUARANTEE

If your order is not prepared (same day orders are prepared within 1 hour after your order) we provide a money back guarantee. However, we cannot refund if your order has started to be prepared or just prepared.

It is not our company’s responsibility not to deliver your flower as a result of giving wrong or incomplete address.

After you place your order and after that we start to prepare your flower, we contact the reciever to check the receiver information. If flowers or gifts cannot be delivered due to contact problems with the receiver, no refund will be made and will not be reimbursed. The buyer is expected to arrive in our Kiev central office and receive it within 30 days. Address: Tarasa Shevchenka Provulok, 13 / 21V Kiev / UKRAINE.